since around 9 years i live in vietnam, 6 years hoi an and 3 years hue.i have many friends also by the police.today i came from hanoi, i wanted to leave the bus but i was not quick enough and a staff shouted " go out i fuck you " and touched me permanently " i said to him don' t touch me " but ignored this. i touched him, because i wanted to stop his permanently attacking. if i was outside he said again permanently i fuck you and wanted to attack me with a fire extinguisher. in the past i drove often with this company no more it gives many other companies with more friendly staffs and i cannot more send friends to this company. i don't know what will be happen with this people.

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We have use the open bus from hanoi to phong nha and also wanted to use it from phong nha to hue. The first time the personel on the bus was really unfriendly and not communicative at all. We usually need a place in the front because we fall sick on the bus easily and this is how we can prevent it. Even after explaining the situation and even though a reservation for the front seat had been made in advance, the personell whould force us to take a seat in the back, letting Vietnamese people have the front seat. The second time it was worse. They should pick us up at 4 o'clock in the morning and we arrived at 3:30 to be punctual. At 4:30 a Queen bus arrived and dropped of people. When we were askimg the personell of the bus if this was the bus to hue, they first refused to answer. After further questioning they told us, there whould be another bus. It took us several more minutes to find out that this bus should turn up in 20 minutes. So no communication from the officials at all. White we were waiting for the second bus, we were told, that there whould be no second bus today. So we ended up taking the local bus. The confirmation the Day before wss exausting as well. There are two Queen bus offices at phong nha with no obviois difference. We have been sent from office to office, because nobody wanted to make our reservation. I recomend everybody not to use this company, if a basic level of service and friendlyness is important to you. We at least are very disapointed.

The worst experience of my life. The 3 drivers were smoking for the whole 14 hours of the journey with the windows up, the bus absolutely stunk. Air conditioning didn’t work so the smell of feet and cigarettes made me feel sick for the whole journey. An hour into the journey a load of locals jumped on and decided to sit on the floor either side of me so I couldn’t even turn or move my legs or arms. There was no information provided on whether there will be a toilet break and the driver was so aggressive and rude I was too scared to even ask. The most disgusting transport I’ve ever had to take, and I’ve travelled a lot of South East Asia and this was really by far the worst. Just to add the driver decided to beep his horn every second of the journey so I go no sleep the whole way there. Do not use this company.