CANCEL AND REFUND
1. Cancelation by the bus tickets
When book a bus tickets with vietnambustravel.com, customers also accept and agree with the relevant cancellation and refund policy. Please be kindly informed that customers may be charged for customer’s cancellation. So, customers should read carefully our below company’s regulations on tour cancellation and refund:
Cancellation made equal to or more than 10 days prior to departure date: Full refund.
Between 6 - 7 days prior to departure date: 75% refund of reservation cost.
Between 4 - 5 days prior to departure date: 50% refund of reservation cost.
Between 2 - 3 days prior to departure date: 30% refund of reservation cost.
Less Than 48 hours or now show: Non-refundable.
The specific cancellation and refund policy of each service is clearly published at the service confirmation sent to customers after successful payment. Please be also reminded to read through carefully before taking a bus tickets in Vietnam.
Please note that certain rates or special promotions are not applicable for cancellation or change. If customers wish to review booking, please send us a confirmation email and follow the instructions therein. If customers wish to delay-modify-extend-cancel the tour booking please inform us as soon as possible via email firstname.lastname@example.org or hotline: +84.979.110.111 or whatsapp: +84 979 110 111
2.Cancelation by the vietnambustravel
We may cancel a trip at any time up to 10 days before departure date due to natural disasters or other external events which is unexpected and out of our ability to operate the plan itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund.
In some situations where the cancellation is due to external events outside our reasonable control, refunds will be less at any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, travel insurance excess or non-refundable flights. So, we will contact you as soon as possible.
Please ask your booking consultant for details if anything’s unclear.
3. The buyer missed the trip
Buyers must be present before the departure time at least 45 minutes to sort luggage and seat. vietnambustravel.com and transport partners will not be liable if the buyer does not make this request.
Vehicle stopping time for reference only. Because long-distance car can run time would be misleading. So car buyers ticketing between races should contact the automaker vietnambustravel.com or for more precise information on the bus now. If people do not buy tickets contact between races before, or not contact automakers to catch the transport vietnambustravel.com and partners will not be held responsible for missed flights buyers.
If the cause of the bus ride is missed due to run before the departure time or the automakers have to contact the customer to pick between races without pickup, vietnambustravel.com will refund 100% of the fare paid for the buyer.
4. Regulations on the seats, beds and other gadgets on the car
vietnambustravel.com are obliged to ensure a sufficient number of empty beds (empty seat) on the respective number of ticket buyers Effective set. In case, the car is not enough bed space (empty seat) corresponding ticket number Effective and Buyers refused to use the service, vietnambustravel.com will refund 100% of the fare paid by the Buyer.
If the ticket buyer has requested more about where the bed (chair) wishes, vietnambustravel.com will try (but not required) with transport partners to meet the requirements of buyers.
Utilities such as WiFi, power outlets, restrooms or any other service on the vehicle mentioned in vietnambustravel.com service representatives, its most popular vehicles. This information helps buyers with an overview before deciding to book tickets. However, no responsibility vietnambustravel.com 100% guaranteed vehicles meet this requirement, because a car company can have a lot of different vehicles equipped according to each period. If buyers have any questions, complaints by lacking the amenities of this area as well as the shortcomings of quality vehicles and service quality, buyers can comment directly to the carmakers or submit comments about prestige carmakers on vietnambustravel.com credit.
The fare is refunded in the case be transferred to your bank account, debit card, credit card or e-wallet account that passengers used when booking or other methods agreed upon by both parties.
Normally, banks would need a few days of practice to work for this amount credited to the account or card.
In cases where the refund amount is not credited to the account of passengers in 05 working days, please email to provide information email@example.com and canceled the ticket code. We will provide you the necessary support to help passengers soon realized the amount to be repaid.
The transaction fee or shipping charges will not be refunded tickets in every case.